Warranty Period
MasonLED offers a standard 5‑year warranty on all LED luminaires with a rated lifetime of ≥ 50,000 operating hours. This warranty covers LED modules, drivers, and all other built‑in electronic components for which the technical documentation specifies a lifetime of ≥ 50,000 hours. The warranty period commences on the date of installation, but in no event later than three (3) months after the date of delivery from our factory.
Warranty Coverage
This warranty is valid under the following conditions:
The products are installed and operated in strict accordance with the product specifications, installation instructions, and application guidelines provided by MasonLED.
The products are not subjected to mechanical stress, electrical loads, or environmental conditions beyond the rated limits specified in the technical documentation.
Any required maintenance, as outlined in the technical specifications and product manuals, is duly performed and properly documented.
Temperature and voltage limits specified for the products are consistently respected during operation.
Warranty Scope
This warranty covers product failures directly attributable to:
Material defects
Engineering design defects
Manufacturing defects
Important Notes:
In the event of LED module replacement, minor deviations in light characteristics (color temperature or luminous flux) may occur due to individual usage conditions and ongoing technical advancements in LED technology.
Rated lifetime (L70) is achieved only when products are used in full compliance with technical specifications, installation instructions, and application guidelines.
Warranty Exclusions
This warranty shall be void in the following circumstances:
Any modifications, disassembly, or repairs are made to the luminaires or LED modules without the prior written consent of MasonLED.
The product has been subjected to misuse, negligence, accident, or unauthorized alterations.
The product failure is caused by external factors beyond the control of MasonLED, including but not limited to improper storage, improper handling, or force majeure events.
Warranty Performance
Upon verification of a valid warranty claim, MasonLED shall, at its sole discretion, take one of the following actions:
Repair the defective components at no cost to the customer.
Provide a credit for the defective components.
Replace the defective product with an equivalent or comparable product.
In the event that the affected product is no longer available due to discontinuation or expired production, MasonLED reserves the right to:
Refund the original purchase price of the defective product, or
Supply a comparable replacement product, which may vary slightly in design and specifications due to product evolution, provided that it meets or exceeds the original product’s essential performance characteristics.
Warranty Claim Procedure
To initiate a warranty claim, customers must contact MasonLED’s after‑sales service team with the following information:
Product model and serial number
Original purchase date and installation date
Detailed description of the failure
Supporting evidence, such as photos or test data
Our service team will respond within 48 hours and provide instructions for the return, inspection, or on‑site troubleshooting as applicable.
This warranty is the sole and exclusive warranty provided by MasonLED and supersedes all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
